Service Level Agreement

Learn more about what is restricted within our network

1 "This AUP governs the use of Baumann Informatica'
s web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Baumann Informatica regarding the interpretation of this AUP, Baumann Informaticas interpretation, in its reasonable commercial judgment, shall govern."
2 "The following is the entire Acceptable User Policy (AUP) agreement between Baumann Informatica and the personal or corporate account holder. Baumann Informatica provides World Wide Web Hosting, web design and script installation. Baumann Informatica has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. Baumann Informaticas general policy is to act as a provider of Internet presence. Baumann Informatica reserves the rights to suspend or cancel a customers access to any or all services provided by Baumann Informatica when we decide that the account has been inappropriately used."
3 "What is Appropriate Usage?"
4 "Baumann Informatica is designed to serve the web hosting needs of small, independently owned and operated businesses in a single country. It is not appropriate to use our services to support large enterprises or internationally based businesses with a sustained demand that places undue burden on our systems or negatively impacts use by small, independently owned and operated businesses."
5 "Baumann Informatica is a shared web hosting service, which means that a number of customers web sites and other email or storage services are hosted from the same server. Baumann Informatica uses abuse controls to help ensure that use of our services does not adversely affect the performance of our system or other customers sites. It is not appropriate to use an account primarily as an online storage space or for archiving electronic files."
6 "CPU & Disk Space"
7 "If you use your services consistently with the terms of Service and these paragraphs, your site can grow as large as necessary to meet your small business needs, but to ensure a great experience for all, we will place some constraints on how fast you can grow. The vast majority of our customers sites grow at rates well within our rules, but our abuse controls may cause a brief delay while we evaluate if expansion is appropriate for your particular plan."
8 "Baumann Informatica Customers may not initiate the following (below), if any customer does Baumann Informatica may terminate the account with no refund. Depending on the situation there will/wont be warnings sent.
a) Use 25% or more of system CPU resources for longer then 90 seconds or 1% of the servers CPU resources for longer than 5 minutes. There are numerous activities that could cause such problems
these include: CGI scripts, FTP, PHP, HTTP, etc.
a1) (shared hosting) use of more then 100 Mbit/s for extensive period of time, Using High ammount of bandwidth that cause disruption to the other customers on the server/network.
b) (VPS) client agrees not to use the equivalent of a full core for him or herself for an extended period of time. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved.
c) Use of any kind of distributed computing software, including but not limited to SETI@home, Node Zero and Folding@home.
d) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
e) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons.
f) Run any software that interfaces with an IRC (Internet Relay Chat) network.
g) Run any file sharing, bit torrent or other P2P network services, client or server software.

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